The Account Director will play a key role in managing and growing our existing client base while also spearheading new business acquisition efforts. This position requires a combination of relationship-building, sales acumen, and strategic thinking. The successful candidate will be responsible for acquiring new B2B clients, developing long-term partnerships, and driving significant revenue growth through both new business and the expansion of existing accounts.

Key Responsibilities:

Prospecting

New Business Acquisition:

Lead efforts to identify, prospect, and acquire new B2B clients through targeted outreach, networking, and lead generation strategies. Build a robust pipeline of new opportunities and manage the sales cycle from initial contact to closed deal.

Account Management

Sales Leadership & Negotiation:

Lead the full sales cycle for new business acquisitions, including prospecting, qualifying leads, developing proposals, negotiating contracts, and closing deals. Ensure profitable and mutually beneficial agreements that support both client and company goals.

Client Relationship Management:

Cultivate and maintain strong, long-lasting relationships with senior-level stakeholders across multiple client accounts. Serve as the primary point of contact for all account-related matters.

Strategic Account Planning:

Develop and execute tailored account strategies that align with clients' business objectives, drive value, and foster long-term partnerships. Identify new opportunities for upselling and cross-selling within existing accounts.

Account Expansion & Cross-Selling:

Develop strategies to grow existing accounts by identifying additional products, services, or solutions that can provide further value to clients. Maximize opportunities for cross-selling and upselling.

Marketplace

Lead Generation & Networking:

Actively participate in industry events, conferences, and networking opportunities to generate leads and increase brand awareness. Develop relationships with key industry influencers and decision-makers to expand the company’s reach.

Market Research & Competitor Analysis:

Stay informed of industry trends, competitor activity, and client needs. Use this insight to develop targeted outreach strategies, refine sales pitches, and position the company as a top solution provider in the market.

Internal operations

Project Oversight & Delivery:

Ensure seamless execution of client projects by working closely with cross-functional teams (e.g., creative, marketing, operations). Monitor project timelines, budgets, and resources to deliver on expectations.

Client Advocacy & Retention:

Advocate for clients’ needs within the organization, ensuring that their objectives are prioritized and met with exceptional service and quality. Work proactively to ensure long-term retention, renewals, and satisfaction.

Collaboration with Internal Teams:

Work closely with cross-functional teams to create tailored proposals, presentations, and sales collateral. Coordinate internal resources to meet client demands and ensure successful project execution.

Performance Tracking & Reporting:

Track and measure the success of account initiatives, including acquisition efforts, account growth, and retention metrics. Provide regular reports to leadership on pipeline activity, performance metrics, and revenue projections.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.
• 7+ years of experience in B2B account management, sales, or business development, with a proven track record of acquiring new clients and growing revenue.
• Demonstrated success in managing and growing key accounts while actively pursuing and closing new business opportunities.
• Strong understanding of B2B sales cycles, including prospecting, lead generation, contract negotiations, proposals, and renewals.
• Demonstrated success in long sales cycles
• Excellent interpersonal and written communication skills with the ability to build rapport and trust at all levels of client organizations.
• Highly organized, detail-oriented, and able to manage multiple projects and clients simultaneously.
• Strong problem-solving abilities, with a focus on finding creative solutions to client challenges.
• Ability to work independently and as part of a cross-functional team in a fast-paced environment.
• Proficiency in CRM tools (e.g., Salesforce), MS Office, and project management software.

Preferred Skills:

• Experience in experiential events, agencies, sponsorships, and / or corporate hospitality
• Strong analytical skills and experience in developing and tracking performance metrics.
• Proven ability to build and execute successful lead-generation strategies and sales campaigns.
• Previous experience managing large, complex accounts with a focus on driving business outcomes.

Personal characteristics:

• Strong long term relational skills
• Impeccable integrity
• Tireless work ethic
• Collaborative team player
• Exudes positivity - Can do spirit
• Resilient, gritty
• Results driven
• Creative problem solver
• Champions mind set – Best is standard

What We Offer:

• Competitive salary and performance-based commission.
• Comprehensive benefits package (health, dental, vision,).
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

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Forefront Networks is a full-service experiential and entertainment agency specializing in corporate partnerships, brand activation, production, corporate events, entertainment booking, event management, and more. Forefront is seeking a highly motivated and experienced Event Contractor to support the planning and execution of the Austin Trail of Lights' (TOL) Hospitality program.

Responsibilities include:

Project Planning & Management – Scope, Schedule and Budget

• Project, plan, manage and “own” all aspects of a select number of Trail of Lights (TOL) Hospitality Parties
• Serve as the main point of contact (outside the sales director) for hospitality clients, acting as a trusted advisor to ensure events/activations meet objectives.
• Coordinate all party elements including booking the caterer, entertainment, and bar. NOTE: TOL has a menu of food, drink and entertainment offerings executed by our preferred vendors who understand the nuances to producing at the park. It is rare for us to have outside vendors participating in the event.
• Provide timely communication and responses to party hosts as needed.
• Ensure all party guests and vendors have the necessary credentials to enter the park.
• Update invitation templates on CANVA and send them to the party hosts.
• Ensure the flawless execution of the event onsite including loading vendors in and out and troubleshooting during the event.
• Keep track of all expenses and work with the Hospitality Manager to reconcile party budgets.
• Reconcile bar tabs with the bar team at the end of each night.
• Ensure the party tent and décor is set up each night.
• Ensure the party tent is clean and clear at the end of each night.
• Create layouts in All Seated and provide the site crew instructions for flipping the rooms each night.
• Ensure each party tent is stocked with enough cookies, cocoa and supplies each night.
• Encourage party hosts to upgrade their parties by adding on entertainment or gifting elements.

Support other corporate hospitality or premium programs as needed. Programs include:

• One to two full park buy out events: TOL offers large companies and groups an opportunity to buy out and personalize the Trail of Lights footprint to host up to 5k guests.
• Platinum Program: this is a premium ticketed program that allows guests early access, valet parking, concierge customer service on-site, golf cart shuttle access to the Trailhead and access to a private Premium Platinum Lounge with comfortable seating, exclusive bar, a drink ticket, a ride ticket, and expedited entry to the Ferris wheel and carousel ride.
• ZIP Program: this is a premium ticketed program that allows guests early entry and access to the ZIP lounge featuring seating, heated washrooms, a bar and complimentary cookies and cocoa.
• STARS Program: this program ensures that people in our community, who may not otherwise have the opportunity, are given a magical holiday experience trailered exclusively for them. The Trail welcomes local non-profit groups to the Trail for three private nights. Guests have access to our private party tents and complimentary cookies and cocoa.

Budget Management

• Manage project budgets, track expenses, and ensure margins are being met for each party
• Collaborate with finance and accounting teams to ensure accurate financial reporting of parties

Qualifications

• 3+ years of live event experience
• Experience in live large-scale and intimate VIP events
• Stellar presentation, problem-solving and project-management skills
• Excellent communication and interpersonal skills
• Experience with budget management and tracking
• Time-management skills and the ability to work under pressure.
• Problem-solving skills and diplomacy
• Proactive, flexible, and target-driven
• Excellent guest relations and hospitality skills
• Ability and willingness to support load in and out during events
• Proficiency in Canva
• Proficiency in Excel and PowerPoint, and proficient with Google docs
• Proficiency in All Seated, Social Tables or another similar program
• Willingness to work on holidays, nights, and weekends
• Ability to lift to 50 lbs

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Forefront is an experiential and entertainment agency based out of Austin, Texas with access to a distinct portfolio of live, virtual and hybrid event platforms collectively designed to build connections between brands and their audiences. We concept and execute a range of experiences that vary in size, scale, budget, and audience. We deliver on the goals of our clients; whether focusing on the brand, the guests, or both.

Forefront is looking for a client-facing Service Delivery Director to join our growing team. This role is a senior-level producer who will be responsible for ensuring the efficient and effective delivery of exceptional event and experiential services to our clients as well as internal business lines. This role will play a crucial part in managing the service team, setting and achieving service goals, meeting and exceeding planned budgets, and continuously improving processes to enhance client satisfaction. This position must demonstrate strategic thinking, fiscal responsibility, excellent management skills and a passion for delivering outstanding customer experiences.

General Responsibilities include:

Leadership and Team Management

• Lead, coach, and develop a high-performing service team (cross functional and contract network) to deliver exceptional service.
• Set clear performance expectations and provide regular feedback to team members.
• Foster a positive and collaborative work environment that encourages teamwork, innovation, and continuous improvement.
• Identify training and development needs for team members and coordinate appropriate training programs.

Service Strategy and Planning

• Develop and implement a comprehensive service strategy aligned with Forefront’s goals and objectives.
• Define service standards, policies, and procedures to ensure consistent and high-quality service delivery.
• Analyze client feedback and market trends to identify areas for improvement and develop strategies for enhancing the service experience.

Client & Vendor Relationship Management

• Build and maintain strong relationships with key clients, vendors, and stakeholders.
• Main point of contact for the client acting as a trusted advisor to ensure events/activations meet objectives.
• Work with the internal team and suppliers to bring client concepts to life.
• Collaborate with sales and account management teams to ensure seamless coordination and communication regarding customer needs, expectations, and feedback.
• Proactively address client concerns or escalations, providing timely and effective solutions.
• Collaborate with major internal and external partners, including creative partners, to guarantee production guidelines are followed for key deliverables.
• Coordinate and negotiate with vendors for all events which includes sourcing and managing production companies, agencies and vendors to ensure they are meeting the specific guidelines we outline for the event (strategy, creative, budget, etc.

Service Performance and Metrics

• Establish and monitor key performance indicators (KPIs) to evaluate service performance and identify areas for improvement.
• Analyze service data and generate reports to track progress, identify trends, and make data-driven decisions.
• Develop and implement initiatives to improve service efficiency, reduce costs, and enhance client satisfaction.

Continuous Process Improvement

• Continuously evaluate and refine service processes to optimize efficiency and effectiveness.
• Identify automation opportunities and implement appropriate technology solutions to streamline service operations.
• Collaborate with cross-functional teams to ensure seamless integration of service processes with other departments.
• Identify process inefficiencies and bottlenecks within the service department and work to create & implement solutions.

Project Planning – Scope, Schedule, and Budget

• Work across a range of projects and accounts, acting as the lead for several hybrid, digital, and live events from initial concept through completion.
• Identify project scopes, define milestones, and simplify complex processes that support the project management and work-flow systems to deliver on deadlines.
• Estimate project budgets, considering resource requirements, hard costs, and potential risks and contingencies.
• Own delivery project plans by drafting timeline, budget, scope of work, staff plan, on-site experience and flow of each event, etc., and collaborate with internal partners to define processes necessary to accomplish milestones.

Resource Planning and Management

• Assess resource requirements for projects, considering skills, availability, and capacity.
• Allocate resources effectively, ensuring optimal utilization and balance across projects.
• Coordinate with service managers to ensure availability of required resources.
• Monitor resource workload and adjust to prevent overallocation or bottlenecks.
• Evaluate the Time reports to find future efficiency opportunities (and cost reduction)

Project Management

• Oversee project execution, ensuring adherence to timelines, milestones, and deliverables.
• Facilitate effective communication and collaboration among project teams, stakeholders, and clients.
• Mitigate risks and resolve project-related issues to ensure successful project completion.
• Provide regular project status updates and reports to stakeholders.

Budget Management

• Develop and manage project budgets, tracking expenses, and ensuring cost control.
• Monitor budget variances, analyze financial data, and take corrective actions as required.
• Collaborate with finance and accounting teams to ensure accurate financial reporting in real time and keep the general manager and finance team updated on any material potential changes to the expense plan.
• Provide recommendations for cost-saving measures without compromising project quality.

Strategic Procurement

• Identify procurement needs for projects, considering cost, quality, and project requirements.
• Develop procurement strategies and vendor selection criteria.
• Negotiate contracts and agreements with suppliers to obtain favorable terms and pricing.
• Monitor supplier performance and manage vendor relationships.

Looking for candidates who have:

• 7+ years of live event management experience
• Agency background a plus but not required
• Managed program budgets of $1MM+
• Managed production teams both in person and remotely
• Strong negotiation skills when looking for the best price for rentals, suppliers and contractors
• Expert skills in Excel and PowerPoint, and proficient with Google docs
• Proficiency with 2D and 3D CAD/Design software
• Build/fabrication experience

Personal characteristics:

Forefront is looking for a leader and a team player with a ‘can do’ attitude, someone who says yes more than no. Multiple assignments in process at one time is the norm and fast turnover is often a requirement meaning that organization and a keen eye for detail are mandatory. A creative person at heart with the right level of practicality will succeed in this role. Forefront believes that “Best is Standard” and contributing positively to that existing culture is key.

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At Forefront Networks we produce large-scale public events, intimate private events, and provide comprehensive event services to corporate clients. We are seeking an experienced Senior Accountant with expertise in project accounting, financial consolidations, operational accounting, partnership accounting, taxation, and business reporting to join our experiential event production and services agency. As the Senior Accountant, you will play a vital role in managing financial operations, providing accurate financial analysis, ensuring compliance with tax regulations, overseeing partnership accounting processes, and conducting business reporting and analysis.

Job responsibilities include but are not limited to:

Project Accounting

• Manage the full process, including budgeting, forecasting, and invoicing
• Review budgets and expenses, ensuring accuracy and compliance
• Provide financial analysis for projects
• Collaborate with project managers to ensure financial goals are met

Financial Consolidations

• Oversee the financial consolidation process, ensuring accuracy and compliance
• Prepare and review financial statements, balance sheets, income statements, and cash flow statements for the consolidated entity
• Analyze consolidated financial data, identifying trends and providing recommendations for improvement

Operational Accounting

• Perform monthly journal entries, accruals, and account reconciliations
• Monitor general ledger accounts, ensuring accuracy and resolving any discrepancies
• Assist in the preparation of financial reports, including variance analysis and management reporting

Partnership Accounting

• Manage partnership accounting processes, including the allocation of income, expenses, and distributions
• Prepare partner capital accounts and partnership financial statements
• Review partnership agreements and ensure compliance with terms and accounting standards
• Collaborate with partners to address financial inquiries

Financial Reporting and Analysis

• Prepare financial reports and presentations for management, highlighting key findings and trends
• Support the annual budgeting and forecasting processes
• Analyze budget variances, financial performance, and operational metrics to provide insightful reports and support decision-making

Taxation and Compliance

• Ensure compliance with applicable tax regulations (state, federal, and sales tax)
• Prepare and submit tax returns, supporting schedules, and documentation
• Stay updated with changes in tax laws and regulations, providing recommendations to minimize tax liabilities
• Conduct research on complex tax issues and assist with tax planning

Business Reporting and Analysis

• Conduct business reporting and analysis, providing insights and recommendations to improve financial performance and operational efficiency
• Analyze key performance indicators (KPIs) and financial metrics to identify areas of improvement and potential risks
• Prepare ad-hoc financial analysis and reports to support strategic decision-making
• Collaborate with cross-functional teams to gather relevant data and ensure accurate and timely reporting

Team Collaboration

• Collaborate with cross-functional teams to provide financial insights and support decision-making
• Mentor and guide junior team members, fostering their professional growth and development

Qualifications

• Bachelor’s degree in accounting, finance, or a related field (master’s degree or CPA qualification preferred)
• Proven work experience as a Senior Accountant or in a similar role within the event production or related industry
• Strong knowledge of project accounting principles, financial consolidations, operational accounting, partnership accounting, taxation, and business reporting
• Proficient in using MS Office suite (Excel, Word, PPT)
• Excellent analytical and problem-solving skills with attention to detail
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment
• Strong communication skills, both written and verbal

Personal Attributes

• Initiative; be self-motivated and driven to succeed
• A positive “can do” attitude
• A team player dedicated to driving success for clients
• Tenacious, hard -working, self-starter, self-motivated
• Able to work independently without much supervision, and collaboratively with a team
• Charismatic, well presented, and articulate
• Strong integrity, always striving for excellence

Joining our experiential event production and services agency as a Senior Accountant offers an exciting opportunity to contribute to the financial success of the company. If you possess a strong passion for project accounting, financial consolidations, operational accounting, partnership accounting, taxation, attention to detail, and a drive for excellence, we invite you to apply and be a part of our talented team.

Benefits:

• Competitive base salary
• Comprehensive medical, dental and vision plans

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